Reception is the only place a patient will ever leave you a review.
A discreet stand at the desk. One tap opens your Google review page — nothing to install, nothing recorded about the patient.
Patients settle up at reception, and that desk is the one point in a visit where asking does not intrude on care.
- Collects nothing about the patient — it just opens Google
- Sits discreetly at reception, no signage shouting about ratings
- No SMS or email list to maintain or get consent for
At the desk, after the appointment, never during
The consultation room is the wrong place and the wrong moment — a patient who has just been told something is not a person you ask for a favour. Reception is different. The clinical part is over, they are booking the next appointment, and a small stand on the desk is simply available. The separation matters, and it is also why asking by SMS afterwards performs so poorly in health: it arrives attached to a visit they may not want reminded of.
“Isn't asking patients for reviews a privacy problem?”
Tapping the card collects nothing about the patient. It opens Google's own review page on their own phone, and whatever they write there is between them and Google — we never see it, and neither do you until it is public. There is no list, no contact capture, no follow-up. That is a meaningful difference from an SMS or email review request, which requires you to hold and use the patient's contact details. Note that advertising rules for regulated health services are stricter than for other businesses: the card never asks for a rating or a testimonial about clinical outcomes, and you should check your own professional body's guidance on what reviews you may solicit.
What to actually say
At the desk, while they are rebooking: “If you've got a second, there's a review tap there — completely up to you.”
Never ask for a five-star review or offer anything in return — it breaches Google's policies and the Australian Consumer Law. Ask for a review, not a rating.
Most clinics start with one of each
The counter stand does the day-to-day work. A tap card covers the times you are away from the counter.
Not affiliated with or endorsed by Google.