The handover is the moment. Keys in one hand, phone in the other.
A card at the counter or in the glovebox pack. One tap opens your Google review page — works with grease on your hands.
Pickup happens at your counter, and a relieved customer paying a smaller bill than they feared is the most willing reviewer you will ever get.
- Waterproof and wipeable — it lives in a workshop, not an office
- Printed QR on the back for customers who would rather scan
- No app on their phone, nothing to set up on yours
When the bill is lower than they expected
Auto work runs on dread. People arrive expecting the worst, and the single best moment to ask for a review is the instant they realise it cost less or took less time than they feared. That is at the counter, at handover, with the keys going across. Not in a text that evening when the relief has worn off and they are thinking about the money again.
“Our customers are older and won't tap a phone”
Some won't, which is why every card has a printed QR code on the back and why the stand works for both. NFC covers any iPhone from the 7 onward and effectively every Android since about 2016 — that is most people, including most older customers, since the phone does the work from the lock screen with nothing installed. For the rest, the QR does the same job with a camera.
What to actually say
Handing the keys back: “If it all went alright, there's a tap thing on the counter — reviews are most of how people find us.”
Never ask for a five-star review or offer anything in return — it breaches Google's policies and the Australian Consumer Law. Ask for a review, not a rating.
Most mechanics start with one of each
The counter stand does the day-to-day work. A tap card covers the times you are away from the counter.
Not affiliated with or endorsed by Google.